Shipping

Postage and shipping

The Melbourne Vent company aims to fulfill and dispatch orders as quickly as possible. We deliver to all states and territories within Australia and also international.

Service Providers

The Melbourne Vent Company employs third parties for shipping out orders. 

We currently use the following service providers:

  • Australia Post
  • Couriers Please (c/o pack and send)

 

Estimated Time of Arrival

Orders ship are dispatched Monday to Friday (excluding public holidays) from our address in Mill Park, Victoria.
Orders placed on holidays or weekends will begin processing the next business day. 
If items in your order are out of stock, there maybe additional day/s prior to dispatch. If there will be a long delay prior to fulfillment of an order we will contact you via your nominated contact details.
The Estimated Delivery Date depends on these factors:
1. Order Processing: It typically takes 1-2 day to prepare your order, but may take longer in some cases.
2. Transit Time: The amount of time it takes your order to reach you after it’s left our warehouse.
Please note:
Delivery times are approximate and they do not include order processing time. 
We do not ship outside Australia.

State

Delivery Date Standard

Delivery Date Express

Victoria

3-6

2-3

New South Wales

3-6

2-3

ACT

3-6

2-3

South Australia

3-6

2-3

Tasmania

3-6

2-3

Queensland

3-7

2-3

Western Australia

3-7

2-3

Northern Territory

3-7

2-3

Shipping Costs

Shipping cost is calculated on a "per item" or "per kg" basis and is based on the shipping method you select (Standard, Express).

Communication

Once your order is dispatched, you will be provided a tracking number via email. You can use this number to track the status of your shipment.

Below are the links to Australia Post and Star Track tracking websites:
Australia Post:  http://auspost.com.au/track/track.html

If you have any questions regarding your order please contact us via email

Please Note: In some cases, it may take up to 24 hours for the tracking information to show up.

Exclusions

Some freight offers, services and fees do not apply to certain orders, as follows:

  • Nationwide delivery (free & otherwise) can only be extended to areas reachable through our standard carrier (Australia Post or Star Track Express) and excludes areas whereby the cost becomes high due to the delivery location’s remoteness, e.g. Kangaroo Island and other extreme remote locations. If unsure please check with us first.